Hackney housing association, Industrial Dwellings Society (IDS) rejects the requests made by Clement Rhule, a resident of Navarino Mansion for over 10 years despite numerous appeals.
The family of the late Daphne Noble, who recently passed away from Covid-19 after contracting the disease whilst in Homerton Hospital have been in contact with IDS with what can be classed as a unique request. Mother, Daphne Noble and son, Clement Rhule were both residents of Navarino Mansions, E8.
Clement Rhule was hoping to keep the memory of his mother alive for his sister, two nieces and other family members due to her unexpected sudden death. Clement requested to make a like-for-like swap of his property with his mothers as they both occupied one bedroom flats within the Navarino Mansions estate.
Daphne Noble’s tenancy agreement with IDS, states in Section 4 ii, ‘If no one is entitled to succeed to the tenancy IDS will consider whether to offer the tenancy of the premises…to a member of the tenant’s family or cohabitee, who…had been looking after the tenant…’
In a letter to IDS, son Clement Rhule explained his circumstances:
“My Mum had not been well for some some time with cancer and it was very useful for me and reassuring for the rest of the family, that I lived nearby because I was able to pop in and care for her on a daily basis. She was a vulnerable person, so very sadly, when she was admitted to hospital during the Coronavirus Crisis she was susceptible to the illness and contracted it at the Homerton Hospital, where she passed away.
The nature of the crisis and the infection restrictions meant that as a family we were not able to visit her in hospital and give her the care and attention we normally would when she was ill. This has added to our sense of grief and loss, which is made more acute by the restrictions on funeral arrangements at the current time. Put simply, we were not able to assist with my mother’s care and comfort in her final days and we cannot honour her memory as we want to and as she deserved.
In the circumstances, as a family we are making a special request, which we believe it is within the power of IDS to grant. I would very much like to swap my one-bedroom flat in Navarino Mansions for my mother’s. This is in effect a like-for-like swap, as they are both one-bedroom, but it would mean a great deal to us because my siblings and my mother’s grandchildren would be able to visit me in her old flat which would provide great comfort.“
Sadly, the request was denied on the grounds of:
- IDS allocations policy allows transfer of tenants, but there is a waiting list for this (allocated by date order).
- Our records indicate that you are currently on the transfer list since 09/09/2017 and that you have a one bed need. You are currently number 34 on the list.
- The allocations policy works to overcome housing need.
- With regard to your mothers tenancy agreement, you would not be eligible for succession due to the fact that you already have suitable accommodation and that you have not lived with your mother for the last 12 months prior to her passing, despite the fact he may have cared for our late mother.
The family were given one week to appeal the decision made by Industrial Dwellings Society (IDS) in which an appeal was made on behalf of the family of Daphne Noble by ward councillor Vincent Stops. However the request was again denied, however on a new basis by a service leader at IDS:
“This is a unique request and not a straight forward ‘swap’ or Mutual Exchange. Mr Rhule would have to be ‘transferred’ to his mother’s unit, leaving his empty and essential void works necessary before reletting, e.g gas safety and electrical safety tests as well as any other works to ensure the unit is fit for habitation for any new tenants. This would have a financial implication to IDS which we do not have a budget for. For this reason, regrettably we had to refuse the request. “
The family have been forced to give up the property after many attempts to keep the memory of their deceased mother and grandmother alive. Daughter Andrea Lowe stated “I am very disappointed with the final decision made by IDS, my mother was already taken away from me so suddenly which is very hard for me to deal with and I am now being forced to get rid of one of the only memories we have of my mother”
Clement Rhule refused to comment further on the decision made by Industrial Dwellings Society (IDS).
The family have been given until Monday 15th June 2020 to move out of the property and are currently in the process of moving out their mothers belongings.